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We assume this is a bug on Aidon smart meters with HAN-NVE interface (Norway, Sweden and possibly Finland).
Latest posts
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Assumed bug on Aidon meters with HAN-NVE interfaceRead more -
Kamstrup Omnipower in Sweden: 10x kWh errorRead moreGrid companies in Sweden has increased the number of decimals on energy (kWh), here is how to update your device.
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Updating device over USB cable, simplified methodRead moreSome users experience difficulties using one of the Over-the-air (OTA) methods for firmware upgrade. We propose a...
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Kamstrup Omnipower HAN port not workingRead moreHow to cure the Kamstrup Omnipower meter hick-up (meter stops pushing data)
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Kamstrup Omnipower meters in Sweden: Which configuration should you choose?Read moreSwedish grid companies are moving from "HAN-NVE" configuration to "P1" configuration. Some grid companies allow their...
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L2 current not available!?Read moreSome users have noticed that the device is no longer reporting current on phase L2.
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Swedish customers and PostNord as "Tullombud"Read moreSwedish customers receiving our shipments via Postnord are mislead to think they have to pay customs fee and VAT....
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One-click upgrade is not workingRead moreOne-click firmware upgrade works just fine for most users - but what to do if it fails?
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I have a Kaifa/Nuri meter, and my new Pow-U does not work!?Read moreOK... so we made a (minor) bummer on a design update of Pow-U. The fix is maybe not elegant, but it is easy!
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Swedish customers and PostNord as "Tullombud"
When shipments arrive in Sweden via PostNord, the receiver needs to formally accept PostNord as customs officer ("Tullombud").
Our customers in such cases receive a notification from Postnord, indicating that they need to pay customs fee and VAT ("moms"). And the tracking on PostNord website show that distressing message. In most cases (assuming you ordered as a private person and not as a company) you already paid the VAT (moms) when you ordered, so there is nothing more to pay.
However, if you click on the blue button you will be transferred to a page where you are not requested to pay - but must formally accept PostNord as "Tullombud" by clicking a button.
When that is done, a message will be displayed confirming your acceptance.
If all then goes as it should, the parcel will then be released from customs without any further claims. This may take some hours (during business hours).
If this for some reason does not deblock the parcel - or if you actually receive a VAT claim, please contact us at post@amsleser.no, and we will help you sorting out the problem.
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